Researchers from Vrije Universiteit Amsterdam, Dartmouth College, Babson College, and LUISS University published a new paper in the Journal of Marketing that shows how to de-escalate customer anger on social media sites by using language that signals active listening and empathy.
Over the last few years, the pandemic has forced most of us to stay home in our own neighborhoods. New [...]
A new, international analysis links belief in COVID-19 conspiracy theories to a lower tendency to support and participate in public [...]
For many young people, retirement is a blip on the radar, if not a total unknown. This is particularly true [...]