When banks issue their defrauded customers refunds and successfully identify the perpetrators, fraud victims are 60% more likely to stick with their bank than customers that didn’t experience any fraud.
Customers can become more loyal if their banks solve fraud cases, researchers find
Reader’s Picks
-
Sports fans all know that rosy feeling of happiness when we hang out with others who support our favorite team. [...]
-
The New South Wales parliament recently released a report exploring the impacts of pornography on people’s mental, emotional and physical [...]
-
In a study published in the Journal of Coastal and Island Archaeology, Dr. Thomas Leppard and his colleagues, John Cherry [...]