A technical glitch during a Zoom call shouldn’t be that big a deal, or lead someone to make a judgment about the person on the other end. But in actuality, glitches during face-to-face video calls—even when the glitch does not affect the transmission of information—can shatter the illusion of being across the table from the other person, evoking a creepy or eerie feeling known as “uncanniness.”
Video-call glitches can have serious consequences
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